Warranty Terms

Thank you for choosing our latex mattresses.


Tsvetomira Buyuklieva
Luxury Line Limited
10 Crofton Grove,
E46NY  London
United Kingdom
Telefon: +447469252122
E-Mail: office@primoline.co.uk
VAT number: 282143809

Guarantee: mattresses

We grant a 10-year guarantee on the following mattress cores:

Latex mattress Primo line Kokos
Latex mattress Primo line Lux
Latex mattress Primo line Memory Lux
Latex mattress Primo line Poly Lux
Latex mattress Primo line Black Label
Latex mattress Primo line Air Air
Latex mattress Primo line Memory Gold
Latex mattress Primo line Natura

We grant a 5-year guarantee on the mattress core:
Latex mattress Primo line Coral

This warranty will not affect your statutory warranty claims.

The warranty is not valid in the following cases:

Changes in mattress hardness
The warranty does not apply to the cover
The guarantee does not apply to latex odor, this is no reason for a complaint;
care instructions
For even wear and longer durability, we recommend turning and turning regularly. The mattress must not be on the floor. This can lead to soiling, mold and interruption of the warranty.

To assert a warranty claim, please send us an e-mail to office@primoline.co.uk or write to Tsvetomira Buyuklieva, Luxury Line Limited, 10 Crofton Grove, E46NY,  London, United Kingdom

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